Alice Wheeler London Kensington Backpack - Pistachio Green

Standard Delivery in the UK

The estimated delivery time for this service is 2 to 4 working days.

The preparation time before shipment is indicated on the page of each item before dispatch.

Express Delivery Royal Mail

The estimated delivery time for our Royal Mail express delivery service is 1 to 2 working days.

Express Delivery DHL

The estimated delivery time for our DHL express delivery service is 1 to 2 working days.

Next Day Delivery Royal Mail

We also offer next day delivery for orders to the UK.

Delivery is on the next working day (e.g. Monday to Friday). Orders placed on a non-working day will be despatched on the next working day for delivery the following day.

Orders must be placed prior to 3PM UK(Mon-Thurs) & 12PM UK(Fri). Excl. public holidays for delivery on the next working day. For next day delivery a signature from an adult is required; therefore delivery to PO box addresses is not possible.

Australia Post Economy Delivery in Australia

All orders are subject to a low-cost $13.00 AUD delivery charge per order. We offer free delivery on all orders over $275.00 AUD being delivered in Australia. The estimated delivery time for this service is 15 to 20 working days.

The preparation time before shipment is indicated on the page of each item. Standard Delivery takes 15 to 20 additional working days.

* Economy International Deliveries - Please note that on heavier items you may be required to pay a heavy duty surcharge.

Australia Post Standard Delivery in Australia

All orders are subject to a low-cost $18.00 AUD delivery charge per order. We offer free delivery on all orders over $275.00 AUD being delivered in Australia. The estimated delivery time for this service is 7 to 10 working days.

The preparation time before shipment is indicated on the page of each item. Standard Delivery takes 7 to 10 additional working days.

* Standard International Deliveries - Please note that on heavier items you may be required to pay a heavy duty surcharge.

DHL Express Delivery in Australia

We offer express delivery for orders to Australia at a cost of $74.95 AUD. The estimated delivery time for our standard delivery service is 3 to 4 working days.

Standard Delivery in Canada

All orders are subject to a low-cost $12.00 CAD delivery charge per order. We offer free delivery on all orders over $260.00 CAD being delivered in Canada. The estimated delivery time for this service is 5 to 7 working days.

The preparation time before shipment is indicated on the page of each item. Standard Delivery takes 5 to 7 additional working days.

* Standard International Deliveries - Please note that on heavier items you may be required to pay a heavy duty surcharge.

DHL Express Delivery in Canada

We offer express delivery for orders to Canada at a cost of $50.00 CAD. The estimated delivery time for our standard delivery service is 2 to 3 working days.

Standard Delivery in Europe

All orders are subject to a low-cost €8.95 EUR delivery charge per order. We offer free delivery on all orders over €175 EUR being delivered in Europe. The estimated delivery time for this service is 4 to 6 working days.

The preparation time before shipment is indicated on the page of each item. Standard Delivery takes 4 to 6 additional working days.

* Standard International Deliveries - Please note that on heavier items you may be required to pay a heavy duty surcharge.

DHL Express Delivery in Europe

We offer express delivery for orders to Europe at a cost of €34.95 EUR. The estimated delivery time for our standard delivery service is 2 to 4 working days.

Custom Fees & Duty

You may have to pay customs fees upon receipt of your order. These fees are not included in our prices. For more details, please consult your local legislation. If the custom fees are not being paid within the time frame given by the local Custom Agency, the order should get returned to us but we are unable to process a refund until it have been received in our warehouse.

Standard Delivery in Japan

All orders are subject to a low-cost ¥1,200 JPY delivery charge per order. We offer free delivery on all orders over ¥25,000 JPY being delivered in Japan. The estimated delivery time for this service is 7 to 10 working days.

The preparation time before shipment is indicated on the page of each item. Standard Delivery takes 7 to 10 additional working days.

* Standard International Deliveries - Please note that on heavier items you may be required to pay a heavy duty surcharge.

DHL Express Delivery in Japan

We offer express delivery for orders to Japan at a cost of ¥4,900 JPY. The estimated delivery time for our standard delivery service is 2 to 3 working days.

Standard Delivery in the Rest of the World

All orders are subject to a low-cost £6.95 GBP delivery charge per order. We offer free delivery on all orders over £150 GBP being delivered in the Rest of the World. The estimated delivery time for this service is 7 to 10 working days.

The preparation time before shipment is indicated on the page of each item. Standard Delivery takes 7 to 10 additional working days.

* Standard International Deliveries - Please note that on heavier items you may be required to pay a heavy duty surcharge.

DHL Express Delivery in the Rest of the World

We offer express delivery for orders to the Rest of the World at a cost of £29.95 GBP. Please contact us on shipping times, most countries are between 2 to 4 working days.

Return fee: £2.50

Returns are normally delivered to us within 4 working days after sending and then refunds processed within 1 - 3 working days. Refunds are only processed when the return arrives at the warehouse.

When returning the goods a full refund, including the cost of outgoing postage will be refunded.

*The returns request form below must be used and postage via our method will be emailed to you once approved. (If you paid for the order by credit/ debit card, Paypal or Apple pay, any charges will be deducted from your refund.)

If this method is not used we will not refund any postage costs you pay.

EU Refunds

Return fee: Customer returns at own cost.

Returns are normally delivered to us within 7 - 10 working days after sending and refunds processed within 1 - 3 working days. Refunds are only processed when the return arrives at the warehouse.

When returning the goods a full refund, including the cost of outgoing postage will be refunded.

*The returns request form below must be used.

Return fee: Customer returns at own cost.

Returns are normally delivered to us within 7 - 10 working days after sending and refunds processed within 1 - 3 working days. Refunds are only processed when the return arrives at the warehouse.

When returning the goods a full refund, including the cost of outgoing postage will be refunded.

*The returns request form below must be used.